To be eligible for a return or refund, the following conditions must be met:

• The item must be new, unused, in its original condition, and in the original packaging.
• The return must be requested within [Insert number, e.g., 30 days] of the delivery date.
• Proof of purchase (e.g., order number or receipt) is required.

Pre-Owned Items:
Pre-owned items are not eligible for returns or refunds. All sales of pre-owned items are final. However, we take great care to ensure the quality and condition of pre-owned items before they are listed for sale:

Pre-Owned Comics:

• Each comic is scanned front and back for full transparency.
• Every comic is thoroughly checked for missing pages, defects, or damage.
• After inspection, each comic is bagged and boarded for protection.
• Comics are stored in a controlled humidity environment to preserve their condition.
• High-resolution images of the front and back of each comic are available on the product page, allowing you to zoom in and inspect the item before purchasing.

Pre-Owned Video Games:

• Each video game is inspected for case damage, disc damage, missing manuals, or damaged manuals.
• Games are tested to ensure they work properly before being listed for sale.
• High-resolution images of the game case, disc, and manual (if applicable) are available on the product page for your review.

The following items are also not eligible for return or refund:

• [List other non-returnable items, e.g., "personalized or custom-made products," "downloadable software," "gift cards."]

To initiate a return, please follow these steps:

1. Contact our customer service team at [Your Email Address] within [Insert number, e.g., 30 days] of receiving your order. Include your order number and the reason for the return.
2. Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
3. Package the item securely in its original packaging and include the RMA number on the outside of the package.
4. Ship the item to the address provided in the return instructions.

• If the return is due to a defect, error on our part, or an incorrect item shipped, we will cover the return shipping costs.

• If the return is for any other reason, the customer is responsible for the return shipping costs.

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed within [Insert number, e.g., 5-7 business days]. Refunds will be issued to the original payment method used for the purchase. Please note:

• Shipping costs are non-refundable unless the return is due to an error on our part.

• Refunds may take additional time to appear in your account, depending on your payment provider.

We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

If you receive a damaged or defective item, please contact us immediately at [Your Email Address] with photos of the damage or defect. We will work with you to resolve the issue, which may include a replacement, refund, or partial refund.

Note: This policy applies only to new items. Pre-owned items are sold as-is and are not eligible for returns or refunds, even if damaged or defective. However, we take every precaution to ensure the quality and condition of pre-owned items before they are shipped to you.

If you have not received your refund within the expected timeframe, please:

1. Check your bank account or payment provider for any pending transactions.
2. Contact your bank or payment provider, as processing times may vary.
3. If the issue persists, contact us at [Your Email Address] for assistance.

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date.

If you have any questions about this Cookie Policy or our use of cookies, don't hesitate to get in touch with us at:

[Your Contact Information]  
Email: [Your Email Address]  
Phone: [Your Phone Number]  
Address: [Your Physical Address]